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JamRock's avatar
JamRock
New Contributor
2 years ago

On Star module

I have a 2023 GMC Denali and the Onstar Module stop working over a month now. Took it to the dealership the ordered the part but they have not received or have an ETA on the part since. What is the d...
Bert127's avatar
Bert127
New Contributor II
3 months ago

Just wanted to chime in. Same exact issue. Through check engine light then discovered OnStar was out. Reconnected briefly and then has been out 3 weeks. Chevrolet Suburban Premier 2022. 12,000 miles. I didn’t get told any cost for repair but instead no part ETA. We drive with our kids and the WiFi was a convenient feature along with the connected apps. Shame on GM, Chevrolet and OnStar. There is no doubt this is a recall that needs to happen but they won’t call it because they can’t fix it. Surprise surprise. 86k car time to lawyer up Chevrolet cause a lawsuit is coming your way for damages and loss of safety features and the cost for me to trade this in for another non GM car. This is across all their makes. You guys are losing a lot of customers have fun with the next bailout. 

  • BobbyBo1's avatar
    BobbyBo1
    New Contributor
    25 days ago

    In the same boat ! 2025 Tahoe High Country one week after picking up vehicle. What legal action can I take ? 

    • Advisor_Jack's avatar
      Advisor_Jack
      Moderator
      23 days ago

      This is never what we like to hear about your experience with your new 2025 Chevrolet Tahoe and associated OnStar services, Jesus. The satisfaction of our Members is of the utmost importance to us. Our team appreciates you bringing this matter to our attention and would like to further help with having this concern addressed and resolved for you in as timely a manner as possible. When you can, please send us a private message with some more details, your contact information, VIN, the current mileage, and the name of your preferred Chevy dealership to move forward with this support. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement

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I have a 2023 GMC Denali and the Onstar Module stop working over a month now. Took it to the dealership the ordered the part but they have not received or have an ETA on the part since. What is the deal with this part that is is so difficult to order?

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I have a 2023 GMC Denali and the Onstar Module stop working over a month now. Took it to the dealership the ordered the part but they have not received or have an ETA on the part since. What is the deal with this part that is is so difficult to order?

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Just wanted to chime in. Same exact issue. Through check engine light then discovered OnStar was out. Reconnected briefly and then has been out 3 weeks. Chevrolet Suburban Premier 2022. 12,000 miles. I didn’t get told any cost for repair but instead no part ETA. We drive with our kids and the WiFi was a convenient feature along with the connected apps. Shame on GM, Chevrolet and OnStar. There is no doubt this is a recall that needs to happen but they won’t call it because they can’t fix it. Surprise surprise. 86k car time to lawyer up Chevrolet cause a lawsuit is coming your way for damages and loss of safety features and the cost for me to trade this in for another non GM car. This is across all their makes. You guys are losing a lot of customers have fun with the next bailout. 

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Just wanted to chime in. Same exact issue. Through check engine light then discovered OnStar was out. Reconnected briefly and then has been out 3 weeks. Chevrolet Suburban Premier 2022. 12,000 miles. I didn’t get told any cost for repair but instead no part ETA. We drive with our kids and the WiFi was a convenient feature along with the connected apps. Shame on GM, Chevrolet and OnStar. There is no doubt this is a recall that needs to happen but they won’t call it because they can’t fix it. Surprise surprise. 86k car time to lawyer up Chevrolet cause a lawsuit is coming your way for damages and loss of safety features and the cost for me to trade this in for another non GM car. This is across all their makes. You guys are losing a lot of customers have fun with the next bailout. 

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On Star module","moderationData":{"__ref":"ModerationData:moderation_data:8307"},"body":"

In the same boat ! 2025 Tahoe High Country one week after picking up vehicle. What legal action can I take ? 

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This is never what we like to hear about your experience with your new 2025 Chevrolet Tahoe and associated OnStar services, Jesus. The satisfaction of our Members is of the utmost importance to us. Our team appreciates you bringing this matter to our attention and would like to further help with having this concern addressed and resolved for you in as timely a manner as possible. When you can, please send us a private message with some more details, your contact information, VIN, the current mileage, and the name of your preferred Chevy dealership to move forward with this support. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement

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