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JamRock
New Contributor
2 years ago

On Star module

I have a 2023 GMC Denali and the Onstar Module stop working over a month now. Took it to the dealership the ordered the part but they have not received or have an ETA on the part since. What is the d...
Papageorgio's avatar
Papageorgio
New Contributor
4 months ago

I have the same issue. The check engine light came on and was intermittent. I took it straight to the dealership when it went on and it took 4 days to diagnose only to find that the OnStar Module is backordered. Meanwhile I'm paying a monthly subscription. It sounds like this is happening to a large number of people. It seems unclear which safety systems this affects, but with now ETA it's very frustrating.

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Took it to the dealership the ordered the part but they have not received or have an ETA on the part since. What is the d...","body@stringLength":"258","rawBody":"

I have a 2023 GMC Denali and the Onstar Module stop working over a month now. Took it to the dealership the ordered the part but they have not received or have an ETA on the part since. What is the deal with this part that is is so difficult to order?

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I have a 2023 GMC Denali and the Onstar Module stop working over a month now. Took it to the dealership the ordered the part but they have not received or have an ETA on the part since. What is the deal with this part that is is so difficult to order?

"},"Conversation:conversation:1643":{"__typename":"Conversation","id":"conversation:1643","solved":false,"topic":{"__ref":"ForumTopicMessage:message:1643"},"lastPostingActivityTime":"2025-04-22T05:29:45.958-07:00","lastPostTime":"2025-04-22T05:29:45.958-07:00","unreadReplyCount":35,"isSubscribed":false},"ModerationData:moderation_data:1643":{"__typename":"ModerationData","id":"moderation_data:1643","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:1643_1":{"__typename":"Revision","id":"revision:1643_1","lastEditTime":"2023-12-17T20:13:10.778-08:00"},"ForumReplyMessage:message:5871":{"__typename":"ForumReplyMessage","id":"message:5871","conversation":{"__ref":"Conversation:conversation:1643"},"author":{"__ref":"User:user:30534"},"entityType":"FORUM_REPLY","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:1643/message:5871","revisionNum":1,"uid":5871,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OnStar_Support"},"subject":"Re: On Star module","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:5871"},"parent":{"__ref":"ForumTopicMessage:message:1643"},"body":"

I have the same issue. The check engine light came on and was intermittent. I took it straight to the dealership when it went on and it took 4 days to diagnose only to find that the OnStar Module is backordered. Meanwhile I'm paying a monthly subscription. It sounds like this is happening to a large number of people. It seems unclear which safety systems this affects, but with now ETA it's very frustrating.

","body@stringLength":"417","rawBody":"

I have the same issue. The check engine light came on and was intermittent. I took it straight to the dealership when it went on and it took 4 days to diagnose only to find that the OnStar Module is backordered. Meanwhile I'm paying a monthly subscription. It sounds like this is happening to a large number of people. It seems unclear which safety systems this affects, but with now ETA it's very frustrating.

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Our team can certainly understand your concern and subsequent frustration with having to wait for these parts to arrive for your OnStar services to function properly again, Jon. This is not the kind of experience that OnStar strives to provide for our loyal members. We would like to look into this further with you and see how we may be able to provide support and assistance to you throughout this process. When you have a moment, please send us an email with these details to socialmedia@gm.com with, \"ATTN: OS Community/Papageorgio,\" in the subject line. Our team hopes to hear from you soon. 

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