I ahve a 2023 Chevy Tahoe RST and the on star module has failed. There has been no connection since 8/31/24. The dealer has said it is on backorder and no ETA when a new part will arrive. Has anyone...
I have a 2022 Tahoe with 77,000 miles, and my OnStar module quit working November 25th 2024. Finally got it to the dealership on January 22nd. OnStar module is bad and is on back order with no ETA. Fortunately for me, it was approved with our extended warranty. That's great, but the disappointment of not having a clock that works, maps, wifi, safety, and the use of the app is far beyond ridiculous. $85,000, not even 3 years old, and the clock doesn't work. The back order issue needs to be taken care of and we need better communication about the time frame.
We are glad to hear you're in current communication with your certified GM dealership regarding your warranty. Thank you for sharing this information regarding your OnStar module. While our team here cannot expedite parts, we can assist in keeping communication open with your service center. If you need an additional layer of assistance moving forward, our team is only an email away at socialmedia@gm.com with ATTN: OnStar Community/JAAC in the subject headline.
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There has been no connection since 8/31/24. The dealer has said it is on backorder and no ETA when a new part will arrive. Has anyone...","body@stringLength":"815","rawBody":"
I ahve a 2023 Chevy Tahoe RST and the on star module has failed. There has been no connection since 8/31/24. The dealer has said it is on backorder and no ETA when a new part will arrive. Has anyone even had their on star module replaced if having similar issue? This is very concerning and upsetting as I pay for the subscription and have also paid an annual subscription for wifi that doesn't work. The clocks in my vehicle are all off and am not getting full functionality of the vehicle I paid top dollar for. The car wouldn't start a week ago because it was sending low voltage signals to every system because of the faulty module. Luckily the dealer got it operational again but said they can't just disconnect it because that would cause too many issues. Very very frustrated here....
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We are glad to hear you're in current communication with your certified GM dealership regarding your warranty. Thank you for sharing this information regarding your OnStar module. While our team here cannot expedite parts, we can assist in keeping communication open with your service center. If you need an additional layer of assistance moving forward, our team is only an email away at socialmedia@gm.com with ATTN: OnStar Community/JAAC in the subject headline.
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We are glad to hear you're in current communication with your certified GM dealership regarding your warranty. Thank you for sharing this information regarding your OnStar module. While our team here cannot expedite parts, we can assist in keeping communication open with your service center. If you need an additional layer of assistance moving forward, our team is only an email away at socialmedia@gm.com with ATTN: OnStar Community/JAAC in the subject headline.
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I have a 2022 Tahoe with 77,000 miles, and my OnStar module quit working November 25th 2024. Finally got it to the dealership on January 22nd. OnStar module is bad and is on back order with no ETA. Fortunately for me, it was approved with our extended warranty. That's great, but the disappointment of not having a clock that works, maps, wifi, safety, and the use of the app is far beyond ridiculous. $85,000, not even 3 years old, and the clock doesn't work. The back order issue needs to be taken care of and we need better communication about the time frame.
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I have a 2022 Tahoe with 77,000 miles, and my OnStar module quit working November 25th 2024. Finally got it to the dealership on January 22nd. OnStar module is bad and is on back order with no ETA. Fortunately for me, it was approved with our extended warranty. That's great, but the disappointment of not having a clock that works, maps, wifi, safety, and the use of the app is far beyond ridiculous. $85,000, not even 3 years old, and the clock doesn't work. The back order issue needs to be taken care of and we need better communication about the time frame.
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