Forum Discussion
On Star module broken
I have a 2022 Tahoe with 77,000 miles, and my OnStar module quit working November 25th 2024. Finally got it to the dealership on January 22nd. OnStar module is bad and is on back order with no ETA. Fortunately for me, it was approved with our extended warranty. That's great, but the disappointment of not having a clock that works, maps, wifi, safety, and the use of the app is far beyond ridiculous. $85,000, not even 3 years old, and the clock doesn't work. The back order issue needs to be taken care of and we need better communication about the time frame.
We are glad to hear you're in current communication with your certified GM dealership regarding your warranty. Thank you for sharing this information regarding your OnStar module. While our team here cannot expedite parts, we can assist in keeping communication open with your service center. If you need an additional layer of assistance moving forward, our team is only an email away at socialmedia@gm.com with ATTN: OnStar Community/JAAC in the subject headline.