Forum Discussion
On Star module broken
There seems to be a lot of faulty modules with OnStar. On January 29th, my OnStar stopped working. Tech support did what they could, but they were unable to fix it. I now have an appointment with a dealership next Wednesday to have it checked out. I am sure they are going to have to order another module and then I will be stuck with an out-of-pocket expense, even though I pay for the service. This, to me, is just like a cable service, if the equipment is faulty, they come out and replace it, no charge. ITS THEIR EQUIPMENT. We subscribe for a service, on top of paying for the service that I am not getting at the moment. HORRIBLE, CUSTOMER SERVICE. And reading the above issues, looks like they do not even have a module they can send any time soon. But yet, they want you to subscribe to their service, This, is not the way to retain customers or get new ones to sign up for ONSTAR.