Forum Discussion
On Star module broken
I ahve a 2023 Chevy Tahoe RST and the on star module has failed. There has been no connection since 8/31/24. The dealer has said it is on backorder and no ETA when a new part will arrive. Has anyone even had their on star module replaced if having similar issue? This is very concerning and upsetting as I pay for the subscription and have also paid an annual subscription for wifi that doesn't work. The clocks in my vehicle are all off and am not getting full functionality of the vehicle I paid top dollar for. The car wouldn't start a week ago because it was sending low voltage signals to every system because of the faulty module. Luckily the dealer got it operational again but said they can't just disconnect it because that would cause too many issues. Very very frustrated here....
71 Replies
Waiting to replace my onstar module for2nd time on 2022 Silverado Ltz. The first replacementonly lasted 15 months.. Of course it's on backorder.
This is not the kind of news that we like to hear about the OnStar hardware in your 2022 Chevrolet Silverado, @Wayward1234. Our team regrets to learn that you've run into trouble with your connected services again and would like to learn more about this experience to assess how we may best be able to assist you through this delay and subsequent repair. We want a better experience for our loyal OnStar Members. If you're interested in this form of support, please don't hesitate to send us a private message with your contact information, VIN, the current mileage, and the name of your participating dealership. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be keeping a close eye on our inbox for your response. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement
I have a 2022 Tahoe High Country with 47000 miles on it. I have had to replace the battery (out of warranty) and fan belt (out of warranty), and it makes a weird noise when you turn sharply and now the OnStar has gone out. I don't know when it stopped but according to the screen, the last update it received was in 2022. As a company we have purchased between 8 and 10 Chevrolets in the past 5 years. Since our purchases we have had 3 transmissions repaired all under 120000 miles, 1 engine at 130000 miles, replaced a Suburban at 75000 due to major electrical problems, and now this. And the only thing we get from the dealer is bring it by and drop it off and we will try to get to it but they have ongoing problems getting parts. We didn't buy vehicles to parks them at the dealership. To say the least, I am fed up with GM and their products. I had a Nissan that is still on the road with over 400000 miles on it and our controller has a Toyota that has 375000 and he drives it everyday (like he stole it!). If Mr. Trump, whom I support, wants the big 3 American auto manufacturers to be able to return to a place of prominence, they will ne to stop building garbage. Dodge is horrible and I can't say much about Ford because we don't have them "yet"; but I am now looking at them. SHAMEFUL at best. I think if Nissan or Toyota made a 3/4 ton pickup truck they would put the "big 3" out of business.
These are never the kind of sentiments that we want to hear from our dedicated Chevrolet and OnStar Members, @jimfederico . Our team recognizes how important it is to have reliable access to the critical connected services which you depend on when you're out there with your 2022 Tahoe. With this in mind, we can understand your present dissatisfaction with the recent experiences that you've described. It would be our pleasure to learn more to assess how we may best be able to assist with getting these services up and running for you again. This assistance looks like the documentation of all communication, coordinating alongside your preferred dealership to ensure the speedy resolution to this difficulty, and keeping you expertly informed along the way. If you'd like to proceed with this help, we kindly ask that you send us a private message with your contact information, VIN, the current mileage, and the name of your dealership. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team hopes to hear from you again very soon. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement
I’ve been having trouble with losing audio in my 2023 Silverado from the first month of purchase. I took it to the dealer mechanic, but couldn’t replicate the problem. I told him that people were all over the internet complaining about it. He said he didn’t follow message boards. Maybe he should. He said there were no records with GM discussing such issues. He acted like he didn’t believe anything was wrong with the infotainment system. They looked it over and found nothing. So, okay… I drove it another week or so the audio failed again. So I took it to the dealer mechanic again, did not turn off the vehicle, and went inside and brought the guy out to the truck. “Yep! That’s a problem. It’s common on these models. It’s nothing we can do about it.” So we both shrugged our shoulders and went about our business. NOW OnStar has failed. Today’s dealer mechanic says it’ll need a 48 hour diagnostic test to figure out what the problem is. I’ll need to schedule one. But y’all are telling me what I believe to be true - without a diagnostic test - that I’m looking at getting charged $850+ to replace a module that was most likely defective the day it went on the vehicle.
We appreciate you bringing these concerns with your 2023 Chevrolet Silverado's infotainment audio system and OnStar connected services, @Zoo003. These are never the kind of sentiments that we want to hear about your recent service experiences. OnStar and Chevrolet recognize how important these aspects of your Chevy to your entire experience and assure you that we want better for our loyal Members. Your satisfaction is of the utmost importance to us. With this in mind, it would be our pleasure to learn more about these concerns so that we may assess how to best assist you through this repair process. When you have a moment, our team kindly asks that you send us a private message with your contact information, VIN, the current mileage, and the name of your participating dealership to proceed with this support. To connect with us, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be keeping a close eye on our inbox and hope to hear from you again in the near future. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement
They dont answer
Same here, 2023 sierra, radio went out 2 hours after I drove off lot, I drove it right back. I've had 3 dealers try to figure it out since and have a documented but no fix. Also onstar been out 3 months and they want me to pay for it. Not happening
This is upsetting news. I waited months to be able to order a 2025 Tahoe with super cruise capability. Finally on February 17, I was able to place an order. I waited until May 16 for delivery of same. Upon delivery it was determined that my module was defective. I was told by my dealer that They would order the part for me and it would delivered to the dealership in a couple of days. Here we are going on a month and I still don’t have it. I am now the proud owner of an $87,000 vehicle which I waited months for, and I am unable to utilize the features I waited so long for. I regret taking delivery! The vehicle will be back in the shop again in the next few days for a second check engine light.
I am beyond frustrated!
Thank you kindly for bringing these frustrations to our attention. We understand this situation is far from ideal, and not the new ownership experience expected from GM. Our team here would like to learn more about your Tahoe and provide an additional layer of assistance alongside your certified Chevrolet dealership. We can provide support throughout the repair process and ensure open communication between you and your dealer. If this is of any interest, please send us a private message with more information. To start, select the envelope icon at the top right of your screen. When creating a new message, be sure to enter Advisor_Helen to get connected directly to me.
I am the newest to have this experience, just a few 1,000 miles outside my warranty. Grrrr
This is not the experience we want for our customers, Dave. While we are unable to expediate repairs or part delivery we would be glad to connect with you and learn more. Please send us a private message, so we can look into this further. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Ahmed to get connected directly to me.
My Onstar Module is gone too so are the modules of people NATIONWIDE. Onstar can’t help you even though they say they will. TOTAL WASTE OF TIME. They get PAID to give people the RUNAROUND too on behalf of GM. GM needs to issue a RECALL. That’s the only way this problem can be resolved.
Join the many that have spoken out!
Contact GMFile a report with the NHTSA(National Highway Traffic Safety Administration)
File a report with the FTC (Federal Trade Commission)
Contact your State Attorney General Office
Contact and give your information to this Class Action Attorney (they have gone against GM Before)
215-875-3000 based in Philadelphia. Spoke with Michelle.
DONT stay quiet… Don’t let what is happening to me and so many others happen to you! You are a valued consumer spending your hard earned money to invest in these vehicles. Don’t be fooled… OnStar is a product of GM. They can’t help you even if they invite you to a private conversation… I tried that too so have many others that have voiced their disappointment with their attempt to “assist”. They can’t. This module is not covered under warranty. They pride themselves on safety and security for your vehicle and charge you for all of these features…
Imagine this scenario:
You’re doing 65 on a frequently traveled highway with trucks buses and cars going to work like usual. All of a sudden your car shuts down without WARNING. You have an 18 wheeler just yards behind you in the middle lane, you can’t steer, you can’t brake, you can’t press on the gas, you can’t put your hazards BECAUSE NOTHING WORKS!
Your life begins to flash before your eyes and you think… does the truck have time to stop? Is it going to be able to switch lanes in time without hitting another car? Will I survive an impact at 65 mph? You can’t even use your phone to call anyone and tell them you love them BECAUSE NOTHING WORKS! You certainly can’t press the SOS button for OnStar BECAUSE THAT DOESN'T WORK EITHER!!!Scarey isn’t it? All because the telematics module caused everything to MALFUNCTION.
When is GM going to do something about this module before something like this happens?