Forum Discussion
On Star module broken
I have a 2022 Tahoe High Country with 47000 miles on it. I have had to replace the battery (out of warranty) and fan belt (out of warranty), and it makes a weird noise when you turn sharply and now the OnStar has gone out. I don't know when it stopped but according to the screen, the last update it received was in 2022. As a company we have purchased between 8 and 10 Chevrolets in the past 5 years. Since our purchases we have had 3 transmissions repaired all under 120000 miles, 1 engine at 130000 miles, replaced a Suburban at 75000 due to major electrical problems, and now this. And the only thing we get from the dealer is bring it by and drop it off and we will try to get to it but they have ongoing problems getting parts. We didn't buy vehicles to parks them at the dealership. To say the least, I am fed up with GM and their products. I had a Nissan that is still on the road with over 400000 miles on it and our controller has a Toyota that has 375000 and he drives it everyday (like he stole it!). If Mr. Trump, whom I support, wants the big 3 American auto manufacturers to be able to return to a place of prominence, they will ne to stop building garbage. Dodge is horrible and I can't say much about Ford because we don't have them "yet"; but I am now looking at them. SHAMEFUL at best. I think if Nissan or Toyota made a 3/4 ton pickup truck they would put the "big 3" out of business.
These are never the kind of sentiments that we want to hear from our dedicated Chevrolet and OnStar Members, @jimfederico . Our team recognizes how important it is to have reliable access to the critical connected services which you depend on when you're out there with your 2022 Tahoe. With this in mind, we can understand your present dissatisfaction with the recent experiences that you've described. It would be our pleasure to learn more to assess how we may best be able to assist with getting these services up and running for you again. This assistance looks like the documentation of all communication, coordinating alongside your preferred dealership to ensure the speedy resolution to this difficulty, and keeping you expertly informed along the way. If you'd like to proceed with this help, we kindly ask that you send us a private message with your contact information, VIN, the current mileage, and the name of your dealership. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team hopes to hear from you again very soon. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement