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klkenny0917's avatar
klkenny0917
New Contributor
11 months ago

On Star module broken

I ahve a 2023 Chevy Tahoe RST and the on star module has failed. There has been no connection since 8/31/24. The dealer has said it is on backorder and no ETA when a  new part will arrive. Has anyone...
Wayward1234's avatar
Wayward1234
New Contributor
5 months ago
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Waiting to replace my onstar module for2nd time on 2022 Silverado Ltz.  The first replacementonly lasted 15 months..  Of course it's on backorder.

Advisor_Jack's avatar
Advisor_Jack
Moderator
5 months ago
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This is not the kind of news that we like to hear about the OnStar hardware in your 2022 Chevrolet Silverado, @Wayward1234. Our team regrets to learn that you've run into trouble with your connected services again and would like to learn more about this experience to assess how we may best be able to assist you through this delay and subsequent repair. We want a better experience for our loyal OnStar Members. If you're interested in this form of support, please don't hesitate to send us a private message with your contact information, VIN, the current mileage, and the name of your participating dealership. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be keeping a close eye on our inbox for your response. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement

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There has been no connection since 8/31/24. The dealer has said it is on backorder and no ETA when a  new part will arrive. Has anyone...","body@stringLength":"815","rawBody":"

I ahve a 2023 Chevy Tahoe RST and the on star module has failed. There has been no connection since 8/31/24. The dealer has said it is on backorder and no ETA when a  new part will arrive. Has anyone even had their on star module replaced if having similar issue?  This is very concerning and upsetting as I pay for the subscription and have also paid an annual subscription for wifi that doesn't work. The clocks in my vehicle are all off and am not getting full functionality of the vehicle I paid top dollar for. The car wouldn't start a week ago because it was sending low voltage signals to every system because of the faulty module. Luckily the dealer got it operational again but said they can't just disconnect it because that would cause too many issues. Very very frustrated here....

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This is not the kind of news that we like to hear about the OnStar hardware in your 2022 Chevrolet Silverado, @Wayward1234. Our team regrets to learn that you've run into trouble with your connected services again and would like to learn more about this experience to assess how we may best be able to assist you through this delay and subsequent repair. We want a better experience for our loyal OnStar Members. If you're interested in this form of support, please don't hesitate to send us a private message with your contact information, VIN, the current mileage, and the name of your participating dealership. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be keeping a close eye on our inbox for your response. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement

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This is not the kind of news that we like to hear about the OnStar hardware in your 2022 Chevrolet Silverado, @Wayward1234. Our team regrets to learn that you've run into trouble with your connected services again and would like to learn more about this experience to assess how we may best be able to assist you through this delay and subsequent repair. We want a better experience for our loyal OnStar Members. If you're interested in this form of support, please don't hesitate to send us a private message with your contact information, VIN, the current mileage, and the name of your participating dealership. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be keeping a close eye on our inbox for your response. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement

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Waiting to replace my onstar module for2nd time on 2022 Silverado Ltz.  The first replacementonly lasted 15 months..  Of course it's on backorder.

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Waiting to replace my onstar module for2nd time on 2022 Silverado Ltz.  The first replacementonly lasted 15 months..  Of course it's on backorder.

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