Forum Discussion
On Star module broken
This is upsetting news. I waited months to be able to order a 2025 Tahoe with super cruise capability. Finally on February 17, I was able to place an order. I waited until May 16 for delivery of same. Upon delivery it was determined that my module was defective. I was told by my dealer that They would order the part for me and it would delivered to the dealership in a couple of days. Here we are going on a month and I still don’t have it. I am now the proud owner of an $87,000 vehicle which I waited months for, and I am unable to utilize the features I waited so long for. I regret taking delivery! The vehicle will be back in the shop again in the next few days for a second check engine light.
I am beyond frustrated!
Thank you kindly for bringing these frustrations to our attention. We understand this situation is far from ideal, and not the new ownership experience expected from GM. Our team here would like to learn more about your Tahoe and provide an additional layer of assistance alongside your certified Chevrolet dealership. We can provide support throughout the repair process and ensure open communication between you and your dealer. If this is of any interest, please send us a private message with more information. To start, select the envelope icon at the top right of your screen. When creating a new message, be sure to enter Advisor_Helen to get connected directly to me.