Forum Discussion
On Star module broken
I’ve been having trouble with losing audio in my 2023 Silverado from the first month of purchase. I took it to the dealer mechanic, but couldn’t replicate the problem. I told him that people were all over the internet complaining about it. He said he didn’t follow message boards. Maybe he should. He said there were no records with GM discussing such issues. He acted like he didn’t believe anything was wrong with the infotainment system. They looked it over and found nothing. So, okay… I drove it another week or so the audio failed again. So I took it to the dealer mechanic again, did not turn off the vehicle, and went inside and brought the guy out to the truck. “Yep! That’s a problem. It’s common on these models. It’s nothing we can do about it.” So we both shrugged our shoulders and went about our business. NOW OnStar has failed. Today’s dealer mechanic says it’ll need a 48 hour diagnostic test to figure out what the problem is. I’ll need to schedule one. But y’all are telling me what I believe to be true - without a diagnostic test - that I’m looking at getting charged $850+ to replace a module that was most likely defective the day it went on the vehicle.
We appreciate you bringing these concerns with your 2023 Chevrolet Silverado's infotainment audio system and OnStar connected services, @Zoo003. These are never the kind of sentiments that we want to hear about your recent service experiences. OnStar and Chevrolet recognize how important these aspects of your Chevy to your entire experience and assure you that we want better for our loyal Members. Your satisfaction is of the utmost importance to us. With this in mind, it would be our pleasure to learn more about these concerns so that we may assess how to best assist you through this repair process. When you have a moment, our team kindly asks that you send us a private message with your contact information, VIN, the current mileage, and the name of your participating dealership to proceed with this support. To connect with us, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be keeping a close eye on our inbox and hope to hear from you again in the near future. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement
They dont answer