Forum Discussion
MyChevrolet App Vehicle Status/Info Not Updating
My vehicle status, i.e. tire pressure, fuel level, miles, trip info, etc., has not updated in over 3 weeks. I've deleted/reinstalled the app, had a new signal sent, all of the things I've been recommended to try. None of these have worked. Please help!
124 Replies
I had this issue, as well 2025 Blazer. I had a low tire and after airing it up the app just stayed stuck saying the tire was low. The app is also telling me my gas tank is 96% full, but only 137 miles until I am out of fuel. I spoke with an OnStar rep and she was able to fix the tire issue, and the connectivity issue I was also having, but the fuel status is still wacky. A rep should be contacting me in 3 to 5 days, so let's hope they can fix it. I haven't even had this vehicle a full month yet. It's quite disappointing.
We empathize with your discouragement, as we know how important it is for your app to be functioning properly in all aspects for your peace of mind on the road. If you'd like our team to look further into your case for any updates, kindly send a private message to OnStar_Support with your VIN or account number. We are here to help. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
My app also stopped syncing with my 2025 Chevy Equinox EV after we updated the software to GM 653.10 on 10/24. We had multiple calls with OnStar and we took the car to the dealer. The dealer says the car is fine and they cannot help us with the “third party app.” Calling OnStar takes f-o-r-e-v-e-r and they suggest taking the car back in to the dealer.
I regret buying a Chevy EV and am very disappointed with the car, the MyChevrolet app, OnStar, and the customer service experience I’m having.
OnStar, I know you’re going to reply to this post saying you understand my concerns and want to investigate. We’ve opened case numbers 80910755, 81027236, and 80913169. Please do investigate and let us know how/if/when you will be fixing this issue.
Thank you for sharing this feedback and your experience. We hear you and understand that this experience has been disappointing. At this time, we recommend continuing to work with your case advisors as they are in the best position to assist you. If you had any trouble connecting with them, please feel free to send us a private message to OnStar_Support.
It is literally the worst app i’ve ever used that costs as much as it does. if i didn’t need car wifi, i wouldn’t even waste my time with onstar at all.
i called in and they were able to get the tire pressure and mileage to update, but my fuel percentage is still frozen. just more annoying than troublesome at this point.
I am also having fuel status issues. Tank is 96% full, but only "137 miles until I am out of fuel", when my dash says 449 miles". I had kind of thought about keeping this app and using onstar, but having troubles this big and not even owning the car for a month has me second guessing for sure.
I’ve got the same issue. My green in star button also will not make an outbound call. 2025 Traverse, any solutions?
We've been made aware of the concerns you're experiencing in your vehicle, and our team would like to connect and learn more. Please send us a private message when you get the chance to get started.
I had the same problem from Sept 5 to about Sept 23 with a new Trailblazer, end up calling Onstar multiple times and they called me back multiple times with fixes that didnt work. It was sent to level 3 and one morning out of the blue it started working and has been good since. Level 3 is what you need.
We're glad to hear that everything is working smoothly for you again. If you have any questions in the future or require any help down the road, our team is only a private message away.
EXACTLY..mine did the same--magically it started working...you'd think with all the complaints going to level 3, they'd send an over-air fix to everyone, and also update as soon as you log on the first time. We all have the EXACT same problem.
yeah it’s literal insanity. and not like a new problem which is even worse. on top of it, some bot/ai assisted agent is going to respond on here and ask us the infamous “did you try turning it off and back on” question. if i didn’t want remote start i would have cancel this POS service a year ago.
I have been having this same issues as well as not being able to remote start or unlock/lock from my app for almost a month now and I have taken it to the dealership and they updated the infotainment software as well as the OnStar Module but I still cannot get it to call out to OnStar. If there is any other information that I could get to try and get this issue fixed I'd love to hear about it.
This isn't the experience we'd like for you to be having. You did the right thing by bringing your Vehicle Status concerns to the attention of your dealership, and our team is interested in learning more about your experience and any insight provided. Please private message our OnStar_Support to connect with our team for additional assistance. Just sleect the envelope icon at the top right of your screen to get started.
call OS on your cell phone while you're in the car EVERY DAY.. while its a pain, you need to complain (hard / daily) and after the 5th call, they should move it to a LEVEL 3 complaint. Then and only then will it get fixed. If you can, tell the OS rep to move it immediately to level 3 (they won't) but it shows them we all know what it takes to get it fixed.
So far its been working for about 2 full weeks....level 3 did it I guess....it just started working one morning after a whole day of calls from them.
They have called me at least five times today with a fix....it updates my odometer for a bit then nothing for hours....start the car, cut it off, open the door, run in circles, hope on one leg...level 3 is next.
Thank you for reporting this concern, Issac. We would like the opportunity to look into your case for any updates and document your persisting Vehicle Status concerns. Please send us a private message to OnStar_Support so we can assist further. Just select the envelope icon at the top right of your screen to get started.
These postings from OS are all "AI" developed...its a canned response for all these issues. YOU ALL NEED TO GO TO MANAGEMENT and show them all of our postings--AND FIX THE PROBLEM !!!!!!!
BEEN THERE ---DONE THAT..Level 3 will fix it...I kept telling them that they were my morning coffee and donut match up. I talked to them so much I felt we were pals. Stay with it---a fix is a short way aways.
It seems to be fixed now, its been working for two days. Will see how long it lasts.
I have 2025 Trailblazer and I have the same problem with the app, my 2017 Equinox is fine no problems, been through all the procedures, it's obviously a app problem. Dealer has registered the car three times, works at first but doesn't update after a few hours. Bought the car on September 5, the app has worked three days of that time. The car controls work fine.
Yea I’ve given up. I’ve wasted to much time on this issue.
SQUIRES---READ MY RESPONSE..its a pain for sure but it does get fixed.
ZEKER---read my response to SQUIRES...it does get fixed...tell them its been long enough---move it to a level 3 complaint and they turn it over to the higher-ups IT guru's.
Add me to the list as well on my Corvette stingray. It’s been 23 days since it’s updated.
They finally fixed mine yesterday---since July 7th ..you need to call them each day with it and get them to put you to a level 3 case...They need to assign you a case # first...whatever some senior programmer does it works--its just a pain to get to that level.
As i had stated, (9-9-25) found the info & wireDaVS helped us fisx the problem. But today my on star Case worker called & told me the SAME recorded tune, we are sorry you experiencing this, blah blah blah, our tech team is working on it although there is no time line when it will be fixed, I asked Sooo, your calling me just to tell me the same old tune...? in that app is till not resolved???, she said Yes.
I told her I am glad this is a recorded call, On stars organization is HORRIBLE, yall have no communications, Told her wireDavs got a call, & FIX was found on onstar communituy page also, 2 days ago. , I expressed id like to speak to a supervisor, & NO, im not closing the case till i speak to a supervisor.ROFL...I'm on my 2 month call with the EXACT same dialog they told you..I tell them I feel like I know you all because we have our morning coffee call together. I asked "where are you located - Detroit??" She said "No -- The Philippines". That explains it. She told me I'm now moved to a Level 3 case level (WTF that means I have no idea). She then sent another "over the air diagnostic blast and said, call us again if it doesn't work. I said I'll call ya in the morning--betting a million bucks it doesn't work.
Of Course--It doesn't. Whats strange is when I call OS and ask the robot for a vehicle status report,, The robot runs it and responds "I've sent it to your email"..and 5 seconds later my app updates. So this tells me its some time of receiving issue when I start the car so the app can read the car or something but once the car shuts off, it looses whatever connection--maybe the wifi unit or computer onboard or...
What is the fix from wireDavs??? send me an email.
i had stated, (9-9-25) found the info & wireDaVS helped usby informing us,. But today,9-11-25 my on star Case worker called & told me the SAME recorded tune, we are sorry you experiencing this, blah blah blah, our tech team is working on it although there is no time line when it will be fixed, I asked Sooo, your calling me just to tell me the same old tune...?? In that it still isn't fixed, althoiugh our Tech Team is aware of it...
I told her I am glad this is a recorded call, On stars organization/ Communications is HORRIBLE, yall have no communications, Told her wireDavs got a call, & a FIX was found,& on onstar communituy page also , I expressed id like to speak to a supervisor, & NO, im not closing the case till i speak to a supervisor.https://www.corvetteforum.com/forums/showthread.php?t=4910234&goto=newpost
Check your app. Got mine back yesterday 9/9/25. Open app store, search MyChevrolet, and click the icon NOT open and then hit update. Open app and see if it magically appears. IF not, sign out and back in. Hey it Took 9 + months, but the squeaky wheels gets the Grease.!