Forum Discussion
MyChevrolet App Vehicle Status/Info Not Updating
My app also stopped syncing with my 2025 Chevy Equinox EV after we updated the software to GM 653.10 on 10/24. We had multiple calls with OnStar and we took the car to the dealer. The dealer says the car is fine and they cannot help us with the “third party app.” Calling OnStar takes f-o-r-e-v-e-r and they suggest taking the car back in to the dealer.
I regret buying a Chevy EV and am very disappointed with the car, the MyChevrolet app, OnStar, and the customer service experience I’m having.
OnStar, I know you’re going to reply to this post saying you understand my concerns and want to investigate. We’ve opened case numbers 80910755, 81027236, and 80913169. Please do investigate and let us know how/if/when you will be fixing this issue.
Thank you for sharing this feedback and your experience. We hear you and understand that this experience has been disappointing. At this time, we recommend continuing to work with your case advisors as they are in the best position to assist you. If you had any trouble connecting with them, please feel free to send us a private message to OnStar_Support.