Forum Discussion
MyChevrolet App Vehicle Status/Info Not Updating
My app also stopped syncing with my 2025 Chevy Equinox EV after we updated the software to GM 653.10 on 10/24. We had multiple calls with OnStar and we took the car to the dealer. The dealer says the car is fine and they cannot help us with the “third party app.” Calling OnStar takes f-o-r-e-v-e-r and they suggest taking the car back in to the dealer.
I regret buying a Chevy EV and am very disappointed with the car, the MyChevrolet app, OnStar, and the customer service experience I’m having.
OnStar, I know you’re going to reply to this post saying you understand my concerns and want to investigate. We’ve opened case numbers 80910755, 81027236, and 80913169. Please do investigate and let us know how/if/when you will be fixing this issue.
It is literally the worst app i’ve ever used that costs as much as it does. if i didn’t need car wifi, i wouldn’t even waste my time with onstar at all.
i called in and they were able to get the tire pressure and mileage to update, but my fuel percentage is still frozen. just more annoying than troublesome at this point.
We're sad to hear about your experience with the myChevrolet app, Jake. We'd be glad to connect and learn more about your experience. To get started, please send us a private message to OnStar_Support by selecting the envelope at the top right of the page.
I am also having fuel status issues. Tank is 96% full, but only "137 miles until I am out of fuel", when my dash says 449 miles". I had kind of thought about keeping this app and using onstar, but having troubles this big and not even owning the car for a month has me second guessing for sure.
TSMITH--keep at them--call daily..tell them to move it to a level 3 complaint...it'll be fixed within a week. Took me a week of daily calling and then magically it worked. You would think all of the complaints for the same thing and seeing the amount of LEVEL 3 complaints would wake someone up to fix the stupid thing. They're in the technology business for god's sake.
Thank you for sharing this feedback and your experience. We hear you and understand that this experience has been disappointing. At this time, we recommend continuing to work with your case advisors as they are in the best position to assist you. If you had any trouble connecting with them, please feel free to send us a private message to OnStar_Support.