Forum Discussion
Miles to empty not updating in App
I have been using the app for several years with no issues. Just recently the miles to empty is not updating in the App. All other functions are updating and working. I called support they were unable to resolve. I attempted logging out of app, re-installing, forcing a update from truck and they said they sent a force update via Onstar.
5 Replies
Thank you for bringing these new difficulties that you've been experiencing within your app to our attention, Matt. This does not resemble what we hope to provide for our users. Our team would like to ask you to complete an additional troubleshooting step to see if this allows your fuel level status to proceed with updating. If this step does not restore proper functionality, please send an email to us at socialmedia@gm.com with, "ATTN:OS Community/MattOhio513," in the subject line so that we may further assist you more directly. Our team will keep an eye out for your response.
Power Cycle Process Steps:
Note: If vehicle is not currently running (engine on, ignition on), the customer will need to start the vehicle and run for at least 60 seconds.
Note: Only to be completed when safe for the customer to do so.
- Turn off vehicle
- Remove key or Press Start/Stop Button
- Open and close driver side door
- Wait for OnStar LED to go out
- Restart vehicle
- Let vehicle run for 60 sec
- Retest.
My app is doing the same, and has been for several days. I can’t pinpoint what day that started but it’s definitely been at least a week. I’ve turned it on turned it off. Let it run for 60 seconds remove the key all the same things listed below, but no avail. I signed out of the app and back into the app and still no luck.
Mine was because of something in my ODB port.
Your follow up is appreciated, @MattOhio513. Our team remains a private message away if we can offer you any further assistance.
We appreciate your connection to shed light on your concerns as well, @Lbaker17. Since you are still experiencing difficulties after performing the previously provided steps, our team would like to investigate further and assist you in private messaging. To start, kindly select the envelope in the top right corner of your screen and send a message with your contact information, along with your VIN or OnStar Account number to OnStar_Support. We will be watching our inbox. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.