Forum Discussion
MyChevrolet App Vehicle Status/Info Not Updating
I have been having this same issues as well as not being able to remote start or unlock/lock from my app for almost a month now and I have taken it to the dealership and they updated the infotainment software as well as the OnStar Module but I still cannot get it to call out to OnStar. If there is any other information that I could get to try and get this issue fixed I'd love to hear about it.
call OS on your cell phone while you're in the car EVERY DAY.. while its a pain, you need to complain (hard / daily) and after the 5th call, they should move it to a LEVEL 3 complaint. Then and only then will it get fixed. If you can, tell the OS rep to move it immediately to level 3 (they won't) but it shows them we all know what it takes to get it fixed.
This isn't the experience we'd like for you to be having. You did the right thing by bringing your Vehicle Status concerns to the attention of your dealership, and our team is interested in learning more about your experience and any insight provided. Please private message our OnStar_Support to connect with our team for additional assistance. Just sleect the envelope icon at the top right of your screen to get started.