Forum Discussion
MyChevrolet App Vehicle Status/Info Not Updating
ROFL...I'm on my 2 month call with the EXACT same dialog they told you..I tell them I feel like I know you all because we have our morning coffee call together. I asked "where are you located - Detroit??" She said "No -- The Philippines". That explains it. She told me I'm now moved to a Level 3 case level (WTF that means I have no idea). She then sent another "over the air diagnostic blast and said, call us again if it doesn't work. I said I'll call ya in the morning--betting a million bucks it doesn't work.
Of Course--It doesn't. Whats strange is when I call OS and ask the robot for a vehicle status report,, The robot runs it and responds "I've sent it to your email"..and 5 seconds later my app updates. So this tells me its some time of receiving issue when I start the car so the app can read the car or something but once the car shuts off, it looses whatever connection--maybe the wifi unit or computer onboard or...
What is the fix from wireDavs??? send me an email.
i had stated, (9-9-25) found the info & wireDaVS helped usby informing us,. But today,9-11-25 my on star Case worker called & told me the SAME recorded tune, we are sorry you experiencing this, blah blah blah, our tech team is working on it although there is no time line when it will be fixed, I asked Sooo, your calling me just to tell me the same old tune...?? In that it still isn't fixed, althoiugh our Tech Team is aware of it...
I told her I am glad this is a recorded call, On stars organization/ Communications is HORRIBLE, yall have no communications, Told her wireDavs got a call, & a FIX was found,& on onstar communituy page also , I expressed id like to speak to a supervisor, & NO, im not closing the case till i speak to a supervisor.
https://www.corvetteforum.com/forums/showthread.php?t=4910234&goto=newpost
Check your app. Got mine back yesterday 9/9/25. Open app store, search MyChevrolet, and click the icon NOT open and then hit update. Open app and see if it magically appears. IF not, sign out and back in. Hey it Took 9 + months, but the squeaky wheels gets the Grease.!