App stopped updating battery status

[Wpgequinoxev]

First of all the is very slow and then it's stopped working all together. Also had an issue saying call Onstar is you are having login issues. Not sure how to can be resolved.

[Advisor_Helen]

Thank you for bringing this error to our attention. We do regret to hear of any concerns with your Vehicle Status feature. To further clarify, have you ensured that you have the latest version of the mobile app downloaded? We do recommend uninstalling and reinstalling the app as an initial troubleshooting step. If you continue to have concerns, please feel free to provide us with additional details of your concerns moving forward. We hope to hear from you. 

[Wpgequinoxev]

This is such a generic reply and everyone who has this issue you have the same answer only to come back to the same answer and no results. Did that more than 10 times and still the same issue 

[Advisor_Nicole]

Although these initial troubleshooting steps did not resolve your concern, they do get Members on the right path towards a resolution. To assist further, please send us an email to socialmedia@gm.com and we ask that you have your subject line as ‘ATTN: OnStar Community/Wpgequinoxev’ so we can reference back to this post.