Although these initial troubleshooting steps did not resolve your
concern, they do get Members on the right path towards a resolution. To
assist further, please send us an email to socialmedia@gm.com and we ask
that you have your subject line as ‘ATT...
Thank you for trying these initial troubleshooting steps. If you need
further assistance, please email us at socialmedia@gm.com with the
subject line as ‘ATTN: OnStar Community/nll912’. We are here to help.
Are you still experiencing concerns when trying to add family members?
As an initial troubleshooting step, please try to uninstall/reinstall
your OnStar Guardian app. Let us know if this helps.
Thank you for sharing your interest in OnStar, Maryan. We're happy to
have you as a Member. To learn more about the region you're located,
please send us an email at socialmedia@gm.com and we ask that you have
your subject line as "ATTN: OnStar Commu...
