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MyGMC app not updating vehicle status since OnStar had to refresh my wifi signal a week ago.

BigErn8794
New Contributor

I have a 2024 Sierra 1500 and my vehicle status has not changed since OnStar had to refresh my wifi signal in my truck 7 days ago.  I don't know if there are any similarities but the vehicle stopped updating after the refresh.  I have already done the power cycle of the truck (run for 2 minutes...off for at least 2 min...sign out of the MyGMC app and back in...have also uninstalled and reinstalled several times).  I also have another vehicle in the app and it is updating just fine.  The link seems to be the truck but not sure.  

1 REPLY 1

Advisor_Helen
Moderator
Moderator

Thank you for reaching out and providing us with the troubleshooting steps you have already taken. Our team here would like to take a further look into your account details on our  end. So we may, kindly email socialmedia@gm.com with ATTN: OnStar Community/BigErn8794 in the subject headline.