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BigErn8794's avatar
BigErn8794
New Contributor
11 months ago

MyGMC app not updating vehicle status since OnStar had to refresh my wifi signal a week ago.

I have a 2024 Sierra 1500 and my vehicle status has not changed since OnStar had to refresh my wifi signal in my truck 7 days ago.  I don't know if there are any similarities but the vehicle stopped ...
Kanddthompson's avatar
Kanddthompson
New Contributor
8 months ago

I'm having a similar problem since I've resigned up to my Onstar service. App says vehicle hasn't been connected in 4 days yet I'm a daily driver. Anyone else?

  • Advisor_Helen's avatar
    Advisor_Helen
    Moderator
    8 months ago

    We do regret to hear of any concerns with the Vehicle Status feature. To clarify, have you also had the opportunity  to run a Power Cycle to assist in updating your vehicle data? If not, you can follow the steps listed below for further troubleshooting:

     

    1. Turn ignition on for at least 2 minutes

    2. Turn ignition off and wait 2-5 minutes (so data can be collected)

    3. Log out of the myGMC app and log back in - this may help the app refresh

    4. If the concern is still not resolved, please wait 2-3 minutes and refresh the app again, as the status can take a few minutes to update

    5. Drive the vehicle around for a few minutes to allow data to refresh on the app


    If you have any questions regarding this, kindly let us know. 

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I have a 2024 Sierra 1500 and my vehicle status has not changed since OnStar had to refresh my wifi signal in my truck 7 days ago.  I don't know if there are any similarities but the vehicle stopped updating after the refresh.  I have already done the power cycle of the truck (run for 2 minutes...off for at least 2 min...sign out of the MyGMC app and back in...have also uninstalled and reinstalled several times).  I also have another vehicle in the app and it is updating just fine.  The link seems to be the truck but not sure.  

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I have a 2024 Sierra 1500 and my vehicle status has not changed since OnStar had to refresh my wifi signal in my truck 7 days ago.  I don't know if there are any similarities but the vehicle stopped updating after the refresh.  I have already done the power cycle of the truck (run for 2 minutes...off for at least 2 min...sign out of the MyGMC app and back in...have also uninstalled and reinstalled several times).  I also have another vehicle in the app and it is updating just fine.  The link seems to be the truck but not sure.  

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I'm having a similar problem since I've resigned up to my Onstar service. App says vehicle hasn't been connected in 4 days yet I'm a daily driver. Anyone else?

","body@stringLength":"166","rawBody":"

I'm having a similar problem since I've resigned up to my Onstar service. App says vehicle hasn't been connected in 4 days yet I'm a daily driver. Anyone else?

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MyGMC app not updating vehicle status since OnStar had to refresh my wifi signal a week ago.","moderationData":{"__ref":"ModerationData:moderation_data:2543"},"body":"

We do regret to hear of any concerns with the Vehicle Status feature. To clarify, have you also had the opportunity  to run a Power Cycle to assist in updating your vehicle data? If not, you can follow the steps listed below for further troubleshooting:

\n

 

\n

1. Turn ignition on for at least 2 minutes

\n

2. Turn ignition off and wait 2-5 minutes (so data can be collected)

\n

3. Log out of the myGMC app and log back in - this may help the app refresh

\n

4. If the concern is still not resolved, please wait 2-3 minutes and refresh the app again, as the status can take a few minutes to update

\n

5. Drive the vehicle around for a few minutes to allow data to refresh on the app

\n


If you have any questions regarding this, kindly let us know. 

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