Forum Discussion
MyGMC app not updating vehicle status since OnStar had to refresh my wifi signal a week ago.
Was this ever fixed for you? I’m having the same problem now. I have had my 2023 GMC terrain for one year now and all of a sudden, when I try to turn my car on through the app, it says “failed“. I googled somewhere and it told me to reach out to OnStar but when I push the OnStar button in my truck, it doesn’t connect to anything. What was the fix to this? I have deleted the app several times with no avail..
Hello again. Our team does appreciate this additional information. To clarify, can you please provide us with the color of the LED light near your OnStar hardware? If the light is red, this may mean service is needed and a visit to your certified GMC dealership might be required. If you have completed any previous troubleshooting and are still experiencing concerns, kindly let us know moving forward.