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Waiting for Refund

New Contributor II

I have had a case open since 2/28/24 and been told on 4 separate occasions that my refund of $664.21 would be processed in 3-5 days and it has now been nearly 3 weeks. I went on the app and updated my payment method on February 27th. By doing that I was charged $664.21 for service from August 2022- February 2024 without authorization or warning. I am infuriated at this point. This has created a financial hardship for me and I keep getting the runaround. I’ve been told the refund was approved and authorized so why don’t I have it?! 



We know that delays in receiving your refund can be frustrating. Our team can certainly check on the status of your case and help however we can. Please feel free to send us an email to with "ATTN: OS Community/adecker80" in the subject line so we can assist.