None of my Driver Assist features work on my brand new 2024 GMC Denali pick up

[JoeA]

None of my electronic Driver Assist safety features work on my brand new 2024 GMC Denali pick up. These  safety features were a major selling point in my decision to purchase this vehicle.  I have brought the vehicle back to the dealer several times to have the problem fixed. Finally, I was told that the replacement module needed is not currently available , and that there is no known date for the part to be delivered. It has been three months since the problem began. How many other car and truck owners are experiencing this issue and what is being done by GMC to resolve this problem ? 

[Josh70372]

I have also purchased a slightly used 2022 GMC Denali Ultimate Pick up and have the same problem you are going through. The major selling point to me was the Super Cruise feature along with the navigation system. The Super Cruise option was a 5,000 dollar upgrade on the used car market. There are plenty of non Super Cruise models but if I am spending the money you might as well have everything in the truck. I was told by one of the largest GM dealerships in my state, that the On Star modular is on back order and good luck getting one in the next 12 months. Shawn Fain is in charge of the UAW, well my question to him. You might want to get with GM and figure out a fix to this ongoing nightmare or there are going to be a lot less GM customers wanting to buy GM products next time you go on strike in 2028. To Mary Barra the head of GM, you also might want to take note. Your top tier customers buying your elite vehicle's are extremely unhappy with this ongoing crisis's. When your customers have the option to buy anything they want north of 65k dollars and you are making them wait months on end for a part. Chances are they are not going to come back to buy the same problem. Why buy GM when your upper customer base has a choice to buy a great product elsewhere for the same money or just a little more. To Mary and Shawn I hope you do the right thing and make your customers happy and fix the problem.  Remember this is lost monthly and yearly revenue you are losing everyday with On Star not working. Not to mention high dollar customers giving up and leaving to buy better vehicles from Europe or Japan.   

[Advisor_Chris]

Our team would like the chance to look into this further. . When you have a moment, please send us an email with additional details to socialmedia@gm.com with "ATTN: OS Community/JoeA" in the subject headline. Our team will keep an eye out for your reply. 

[ralturk]

Hello there

I just leased a brand new 2024 escalade premium luxury and none of the following features are working: 

- Blind spot monitoring

- lane keep assist

- super cruise

- adaptive cruise control

- parking sensors

- parking assistance

- haptic feedback on driver seat 

Taking the car to the dealer today. Any idea what is going on???

[Anonymous]

Congrats on your new Escalade! We understand how excited you must be to explore all the new features and are glad to hear you've taken your vehicle into the dealer. As our dealers are our eyes and ears in the field, we do rely on their guidance in these instances. If you're still experiencing trouble after speaking with them, please send us an email to socialmedia@gm.com with "ATTN: OS Community/ralturk" in the subject headline so we can further assist.

[osugigi26]

Onstar module and several other problems with my new 2023 GMC Sierra 1500 Denali Carbon Pro, some are the same as yours. Has been in service multiple times. Let's also talk about the 1 1/2 month wait to get it into service because of the wait for a loaner vehicle. I purchased mine for all of these features and to not have to have it in service any time soon. Very frustrating and disappointed that I am paying for a truck and part of what I am paying for doesn't work and there is no solution from GMC. 

[Advisor_Helen]

Thank you for providing us with these details. We would like to learn more and further assist with your ongoing hardware concerns. Again, our team is only an email away at socialmedia@gm.com. Be sure to include ATTN: OnStar Community/osugigi26 in the subject headline. We hope to hear from you soon. 

[theprodigy]

I have a New 2024 GMC Sierra 1500 Ultimate Denail and also am getting the Service Driver Assist System. I have taken it in twice now and they say they don't know what to do. WTH! You pay a TON of money for a vehicle to use Supercruise or to use blindspot monitoring and they don't work? I still had to pay for them, you won't fix them? Then give me my money back!!!!!

[Advisor_Helen]

We understand the frustrations of ongoing vehicle concerns. Thank you for bringing this to our attention. Moving forward, we would like to take a further look into your account details and assist in any way that we can. So we may, can you please email socialmedia@gm.com with ATTN: OnStar Community/theprodigy in the subject headline. We hope to hear from you.