We appreciate you providing us with the troubleshooting steps you have already taken. To clarify, are you referring to OnStar Vehicle Insights via text message or your Bluetooth? Please know, Text Message Alert functionality also varies by phone. In order to use Text Message Alerts, your compatible phone must be paired with the infotainment system. For most devices, you must take an additional step during the pairing process to enable Text Message Alert functionality in the vehicle. Can you also verify the make and model of your vehicle?
