2024 Sierra unable to connect to vehicle

[Lammarvannoy]

Brand new Sierra 1500. I can log in and start, lock, and unlock the truck but when I try to check vehicle status it says unable to connect. Any fix for this?

[DBoychuk]

We have  this issue with our 2023 Yukon purchased in November 2023.  Have worked with Onstar to delete app and troubleshoot, but nothing is working. It says our vehicle has not been connected since December 18.  Our KM is still reading 600km.  When I log into my Onstar account, my vehicle says it is connected but I cannot access any of the stats.

[Advisor_Erin]

We understand how important it is to have access to your vehicle information at your fingertips. If you could both send us an email to socialmedia@gm.com with "ATTN: OS Community/(Your Username)" in the subject line, our team will be happy to take a closer look into this for you and help however we can.