Forum Discussion
OnStar Module Failure - software recall?
My 2022 Chevy Suburban Z71 OnStar Telematics Module likely failed. I took it into a local dealership in January due to the software recall. I explained to the service department that I had not been able to use the App to access vehicle info, start it remotely, access wifi, etc... since Nov 29, 2024. The service tech told me that the new software update should fix the problem. I had read about the telematics problem and called the service department prior to bringing my car in and the mechanic explained he would take a look at it. When the car was ready, I tried to access use the app and it still did not connect. The tech told me that I likely had to give the software some time to work itself out:). I'm in software and knew this was a load of BS. I asked him to bring the car back into the mechanic and he said I had to make another appointment and come back. So, my question is, what about the lack of access and I am still paying for wifi and OnStar. Can any credit be given retroactively and cancel or put this on hold until the issue is resolved? I am paying for something that is not functional....
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I recently purchased a 2025 Chevrolet Tahoe High Country with high expectations just to be stuck with a $89,000.00 vehicle with a defective onstar module. I don’t have an onstar green light, no heads up display, no remote start, check engine light with errors indicating low voltage and onstar telematics failure. It’s not just an eye sore to see the check engine light on but also a failure on GM and Onstar’s part. I put all my hard earned money into what I thought was an investment, I don’t know if I can ever trust GM ( Chevrolet ) for any of their products anymore?? I feel beaten and robbed by GM! I’m extremely upset with my Tahoe purchase. They don’t care about trying to fix a problem they know exists. I hope I get a positive response from GM soon. They need to right this wrong soon.
Contact the executive mary.barra@gm.com. I received a reply from an amazing representative (Danielle) that got me a new module when the dealer refused to do anything. I now love my car!
We do understand how upsetting this OnStar module concern with your Tahoe must be, @garsh1972. Our team would be glad to connect with you to provide you with an extra layer of support during the repair process. To get started, please send us a private message to OnStar_Support by selecting the envelope at the top right of the page.