OnStar Module Failure - software recall?

We certainly understand the frustration that can accompany vehicle concerns, @jmorschhauser. Allow us to learn more about your experience and explore opportunities for assistance toward a resolution  for your Suburban. We would like to provide added support and serve as a liaison between you and the trained technicians of your preferred dealership through repairs. To start, send us a private message to OnStar_Support with more details including your full name, VIN, mileage, email, phone and dealership name/location. Just select the envelope at the top right of your screen to do so. Any other details you can share on where things stand currently are also appreciated, as context can help us investigate. We will keep an eye on our inbox. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.