Forum Discussion
OnStar Module Failure - software recall?
Same issue here, practically brand new Tahoe High Country, over a $100k in debt vehicle only to drive it around with lights lit up on the dash, not knowing if it’s communicating, unable to use wi-fi, gps and other features. Clearly unacceptable from GM/CHEVEROLET not to have a recall on this.
Our goal is to see you enjoying your time behind the wheel of your Tahoe, @Elmo. We can recognize your frustrations and would like to learn more about what you're experiencing. Once connected, we can best explore any opportunities for assistance alongside your local dealership while a resolution is worked towards. To start, send us a private message with your full name and contact information (email and phone), VIN, current mileage, and preferred dealership name/location to OnStar_Support. Any other context you may wish to share is also appreciated, as this can help us to investigate. To send us a message, simply click the envelope icon at the top right of your screen. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
SAME issue here also! Practically brand new Acadia; (literally my DREAM car) also in debit over a vehicle. I am so upset about it, and I agree it’s VERY unacceptable of GM/Chevrolet to not live up to what their brand is put out to be. I’m a disabled single mother of 3, and I worked hard to be able to get into this vehicle all for me not to have all the extras I wanted with it.
Thank you for shedding light on your experiences to us here, @Vralfonso007. We want nothing more than to see you happy in your dream Acadia. Allow us to learn more about your situation and explore opportunities for assistance alongside your local dealership. To get started, send us a private message with your VIN, full name and contact information (email and phone), your current mileage, and your preferred dealership name/location to OnStar_Support. Any other details you can share on where thing stand currently with your vehicle are also appreciated. To send us a message, just click the envelope icon at the top right of your screen. We will look forward to your contact. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
I just sent you a message