Forum Discussion
OnStar Module Failure - software recall?
These “advisors” with their bull**bleep** could care less, this whole forum is just a waste of time and notifications. They will call you and basically say “too bad” and maybe offer $200 towards a repair that should be warrantied of $1k plus. I will be meeting with my lawyer regarding BOTH of my Suburbans with multiple issues. Done wasting my time and breath with a company that could care less about its loyal customers! Have a nice day and save your generic replies for to next complaint, which I’m sure is only a few minutes away!
We do care, @pcphx. Your feedback is heard and valuable to us. Our team would like to learn more about the situation with each of your Suburban’s. Once connected, we can best explore opportunities for assistance alongside your preferred dealership while their trained technicians address your vehicles. To do so, send us a private message to OnStar_Support with more details, including your full name, mileage, email, phone, your VIN for each Suburban and your OnStar account number. Any other details you can share on where things stand with your vehicles and plan of action is also appreciated, as context can aid in our investigation. Just select the envelope at the top right of your screen to start. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.