Forum Discussion
OnStar Module Failure - software recall?
Same issue here, practically brand new Tahoe High Country, over a $100k in debt vehicle only to drive it around with lights lit up on the dash, not knowing if it’s communicating, unable to use wi-fi, gps and other features. Clearly unacceptable from GM/CHEVEROLET not to have a recall on this.
Our goal is to see you enjoying your time behind the wheel of your Tahoe, @Elmo. We can recognize your frustrations and would like to learn more about what you're experiencing. Once connected, we can best explore any opportunities for assistance alongside your local dealership while a resolution is worked towards. To start, send us a private message with your full name and contact information (email and phone), VIN, current mileage, and preferred dealership name/location to OnStar_Support. Any other context you may wish to share is also appreciated, as this can help us to investigate. To send us a message, simply click the envelope icon at the top right of your screen. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.