OnStar Module Failure - software recall?

This is never the sort of thing that we like to hear from our loyal Members, @Missyk. Our team recognizes how frustrating it can be to encounter unexpected difficulties with your vehicle's OnStar connected services, especially around the holidays. It would be our pleasure to learn more about this situation to better assess how we may be able to assist you through this repair process and get your OnStar back up and running. When you have a moment, please send us a private message with your full name, OnStar account number, VIN, the current mileage, and the name of your participating dealership to OnStar_Support. You only need to select the envelope icon in the top right corner of the screen to begin. We'll be keeping an eye out for your message and hope to connect again soon. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.