OnStar Module Failure - software recall?

FOLLOW UP - VEHICLE DIAGNOSED - TELEMATIC FAILED - CALLED ONSTAR/GMC

I had my 2023 Suburban High Country diagnosed at the dealership, and the report showed that the telematic (OnStar) control module had failed, as I expected from this post and my online research. Additionally, my radio software required an update that could not be done over the air. They quoted the telematic module replacement at ~$1,000 and the radio software at ~$200. After researching the telematic module failure, I found multiple reports suggesting it was due to a combination of factors, including glitches in the car's software. So I decided I'd better get the radio updated to eliminate a potential future risk factor for the module. Oh, and the module was on backorder, and the service technician indicated this has been an ongoing problem. 

I contacted Onstar, explained the situation, and told them how well-documented this issue was online in their own Onstar community board and elsewhere, and backed it up with the telematic module being on backorder. They reached out to my dealership and determined they could only offer $200 towards the telematic module repair because the car was out of warranty. They offered no assistance with the radio repair despite my plea that the software glitches were part of the problem, and my complaint that no software update should cost money (Does Apple charge consumers for iPhone updates?). The Onstar representative was very kind and helpful, and understood my frustrations.

So in conclusion, after purchasing only GM vehicles my entire adult life, 5 in total, I'm beginning to question my loyalty to the brand if they won't recognize their mistakes and do the right thing, and NEVER, NEVER, NEVER charge a customer for a software update - I'm struggling to get over having to pay $200 for a technician to hook up a computer to my car, push enter, and walk away while it's being updated 🤬! The only good part of this story is that they found the telematic module in DFW on the day they were fixing my vehicle, so my vehicle's GPS/Onstar is operational again.