Forum Discussion
On Star module
I have a 2023 GMC Denali and the Onstar Module stop working over a month now. Took it to the dealership the ordered the part but they have not received or have an ETA on the part since. What is the deal with this part that is is so difficult to order?
43 Replies
I have the same issue with my 2022 Yukon XL Denali…module out and no eta for part. So annoying to pay for a service that I can’t even use. To make matters worse, a month after I took it in I had to call the dealer for a status update on the part and I was told expected ship date was 7/11/24. Called again today, now no eta on when the part will ship. Probably never get a call when/if it ever comes in. Guess I’ll cancel the OnStar subscription because it’s useless right now.
2023 GMC Sierra 1500 Denali Carbon Pro
Bought with 10,000 miles. Have had it in service multiple times. Now the onstar module is out and has been for over 3 months. Dealership said it is on backorder. I bought this truck because it had the functions I need in order to drive safely as I have some disabilities. I am paying for a truck that most of the reasons I purchased the vehicle do not function. I am very disappointed in the level of service GMC has provided to their customers. What is the solution for this issue? Do customers receive any compensation for all of the time they are waiting for a new part? This is a safety issue for customers. I would think GMC would make this a high priority and let customers know the ETA to receive a new part, etc. This isn't the only problem I have had with my vehicle and it is very frustrating and disappointing. I am paying for a product that repeatedly has to go to the dealership for service and some of the most important features so not work and it affects my driving as well as my safety.
Our team takes your safety and security extremely seriously. We understand the frustrations that ongoing part delays can cause, and we would like to help. Again, sending us an email with additional details is the next best step. This will allow us to further connect with your dealership and provide any available assistance. To start this process, you can send us more information to socialmedia@gm.com with ATTN: OnStar Community/osugigi26 in the subject headline.
I have a 2022 Tahoe with a bad OnStar module too. I’ve been waiting for 4 months for the new module to come in. It is very frustrating that it is taking so long with no eta. Between the clock not keeping time (even set on manual not satellite) paying for the app with no way of using it and having my xm favorite channels being wiped every week I’m deeply considering getting rid of his vehicle.
We can certainly understand the frustration you're experiencing waiting for your new OnStar module. Our team would be happy to look into this matter with you further and see if we can provide any additional insight on this delay. When you can, lease send an email to us at socialmedia@gm.com with the subject line "ATTN: OS Community/Shanghian" so we can further assist you.
I too have had my OnStar module on my 2022 Envision confirmed by both OnStar and local dealership that module has died. This was verified by dealership Service department at the end of Aug 2024. Was told that replacement modules are back-order, and it may be a while. I have heard nothing from the dealership from my couple of emails asking for updates. The module actually quit working in May of 2024 but still have been paying my only service fee for a product that is not available due to dead module. Would really like to be able to remote start my vehicle using the mobile app since it is now wintertime.
Your ongoing patience is greatly appreciated throughout this process. We do apologize for any extended delays and would like to help to the best of our abilities regarding your OnStar hardware. If you would like any available updates regarding parts, please email us at socialmedia@gm.com with ATTN: OnStar Community/Rockspitter in the subject headline. Please know, we depend on our certified Buick dealerships regarding any available information. While we cannot expedite parts, we are more than happy to work alongside your dealer to provide open communication.
I'm in the same boat! My 2023 suburban hasn't had the module working for over 8 months. My dealership just told me it would be over $500.00 to replace. This should be under warranty?
This is not the kind of thing that we like to hear from our loyal members at OnStar. We apologize for the inconvenience and frustration that these extended delays have caused. Our team would like the opportunity to look into this further with you and your dealership in order to see if we may be of assistance in this process. If you would like to proceed, please send us an email with these details, your full contact information, VIN, the current mileage, and the name of your servicing dealership. You can send the message to socialmedia@gm.com, with, "ATTN:OS Community/Dakotaman," in the subject line so we may assist further. Our team will be keeping a close eye on our inbox for your message.
By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement
Same issue here with a 2023 Tahoe. Telematics Control Module on backorder, don't know when it will arrive. Concern I have is paying for OnStar as I get a small savings on auto insurance, but not able to utilize benefits of OnStar until part is received and problem is fixed. Additional concern is the safety recall on the vehicle that is unable to be fixed until the part is received. I guess GM is waiting to have some catastrophic accidents or claims before they actually implement a remedy.
We appreciate you bringing these compounding concerns with your 2023 Chevrolet Tahoe to our attention, Joshua. This is certainly not something we like to hear about your experience with our OnStar services in your Chevy. With the safety and satisfaction of our loyal members being an utmost priority, we can understand your displeasure with this current situation. Our team would like to learn more about these difficulties and see how we may be able to assist you through this process. At your convenience, please send us an email with these details to socialmedia@gm.com with, "ATTN:OS Community/Boujr," in the subject line so that we can locate your message in as timely a manner as possible. We hope to hear from you very soon.
Update, problem has been resolved and no further issues. Advisors in these chats are not just robots, they actually help remedy the situation. I appreciate all the help in getting this squared away. Hopefully the others on this thread can get their issues resolved as well.
Didn't realize this community existed - thanks Google.
Ditto for me I guess. Last December they did the "update" below. Don't know if the update killed the module or the person doing the update. I don't make heavy use of OnStar or the Nav, but noticed my posted speed limits was not displaying a few weeks later. Then noticed Google maps did not know where I was. Now my part too is on "order". The app was handy though - it showed the last time that OnStar "saw" the truck was in December in their shop!
I'm hoping that I can get my subscription extended for the amount of time I'm without this - given what it COSTS.
I wonder what the RECALL was about. It's worked perfectly until I got that done. Why can't I opt out of updates until things become obsolete to the point that an update is required. Clearly this update was not required.
--------------------------------------------------------------
A Serial Data Gateway Module
CAUSE: MANUFACTURER RECALL
9107414 Serial Data Gateway Module Reprogramming
with SPS ONLY
1851 W
FC: PART#: COUNT:
CLAIM TYPE: ZFAT
AUTH CODE:,,,,14162 serial data gateway recall 0.40
,,,,1851 completed serial gateway reprogram procedure, dtcs
,cleared
--------------------------------------------------------------We do appreciate your feedback regarding the mobile app. With this, your certified GM dealer can assist with any information regarding updates to your vehicle. Your service center is technically trained to provide you the best insight regarding programs and procedures related to your OnStar hardware. If you continue to experience any troubles, our team is here to help alongside your dealer. If you would like an additional layer of communication moving forward regarding parts, kindly email socialmedia@gm.com with ATTN: OnStar Community/Fletch in the subject headline.
2023 GMC Yukon XL - same issue as the others. No ETA on replacement. Has anyone received a new Onstar Module and/or gotten their Onstar service extended due to this issue?
I have the same problem with my 2022 Yukon Denali. Telematics control module on order with no ETA and in the meantime paying for onstar that doesn’t work, no WiFi, no navigation etc. Help!
I had the same issue with my 2019 Bolt. Took the dealer about six weeks to locate the module from a dealer in a nearby state.
