Forum Discussion
On Star module
2023 GMC Sierra 1500 Denali Carbon Pro
Bought with 10,000 miles. Have had it in service multiple times. Now the onstar module is out and has been for over 3 months. Dealership said it is on backorder. I bought this truck because it had the functions I need in order to drive safely as I have some disabilities. I am paying for a truck that most of the reasons I purchased the vehicle do not function. I am very disappointed in the level of service GMC has provided to their customers. What is the solution for this issue? Do customers receive any compensation for all of the time they are waiting for a new part? This is a safety issue for customers. I would think GMC would make this a high priority and let customers know the ETA to receive a new part, etc. This isn't the only problem I have had with my vehicle and it is very frustrating and disappointing. I am paying for a product that repeatedly has to go to the dealership for service and some of the most important features so not work and it affects my driving as well as my safety.
Our team takes your safety and security extremely seriously. We understand the frustrations that ongoing part delays can cause, and we would like to help. Again, sending us an email with additional details is the next best step. This will allow us to further connect with your dealership and provide any available assistance. To start this process, you can send us more information to socialmedia@gm.com with ATTN: OnStar Community/osugigi26 in the subject headline.