Forum Discussion
On Star module
Same issue here with a 2023 Tahoe. Telematics Control Module on backorder, don't know when it will arrive. Concern I have is paying for OnStar as I get a small savings on auto insurance, but not able to utilize benefits of OnStar until part is received and problem is fixed. Additional concern is the safety recall on the vehicle that is unable to be fixed until the part is received. I guess GM is waiting to have some catastrophic accidents or claims before they actually implement a remedy.
We appreciate you bringing these compounding concerns with your 2023 Chevrolet Tahoe to our attention, Joshua. This is certainly not something we like to hear about your experience with our OnStar services in your Chevy. With the safety and satisfaction of our loyal members being an utmost priority, we can understand your displeasure with this current situation. Our team would like to learn more about these difficulties and see how we may be able to assist you through this process. At your convenience, please send us an email with these details to socialmedia@gm.com with, "ATTN:OS Community/Boujr," in the subject line so that we can locate your message in as timely a manner as possible. We hope to hear from you very soon.
Update, problem has been resolved and no further issues. Advisors in these chats are not just robots, they actually help remedy the situation. I appreciate all the help in getting this squared away. Hopefully the others on this thread can get their issues resolved as well.