Forum Discussion
On Star module
I have the same issue with my 2022 Yukon XL Denali…module out and no eta for part. So annoying to pay for a service that I can’t even use. To make matters worse, a month after I took it in I had to call the dealer for a status update on the part and I was told expected ship date was 7/11/24. Called again today, now no eta on when the part will ship. Probably never get a call when/if it ever comes in. Guess I’ll cancel the OnStar subscription because it’s useless right now.
Our team understands how frustrating long wait times for parts can be. While parts delays are sometimes unavoidable, our team would still be glad to look into this for you. Please send us an email to socialmedia@gm.com with "ATTN: OS Community/Jstine" in the subject line for further assistance.