Forum Discussion
On Star module
I too have had my OnStar module on my 2022 Envision confirmed by both OnStar and local dealership that module has died. This was verified by dealership Service department at the end of Aug 2024. Was told that replacement modules are back-order, and it may be a while. I have heard nothing from the dealership from my couple of emails asking for updates. The module actually quit working in May of 2024 but still have been paying my only service fee for a product that is not available due to dead module. Would really like to be able to remote start my vehicle using the mobile app since it is now wintertime.
Your ongoing patience is greatly appreciated throughout this process. We do apologize for any extended delays and would like to help to the best of our abilities regarding your OnStar hardware. If you would like any available updates regarding parts, please email us at socialmedia@gm.com with ATTN: OnStar Community/Rockspitter in the subject headline. Please know, we depend on our certified Buick dealerships regarding any available information. While we cannot expedite parts, we are more than happy to work alongside your dealer to provide open communication.