Forum Discussion
Family Sharing Isn't Working
I have made numerous attempts to share one of my 3 GMC vehicles with my son. The email is received by him, and when he accepts and gets logged in to the GMC app, he doesn't see the vehicle. I also have noticed that the email invite still shows as pending even though he has accepted the invite and has logged into the GMC app.
I contacted support who clearly did not understand the issue and told me to call Onstar support from the vehicle. As an 30 year IT professional myself, I know this is software related and I am hoping an Onstar software engineer could help me skip the level 1 helpdesk scripts and take a peek for me on the back end to see why my vehicle info is not connecting to the email address my son is using.
I managed to get this working. it appears to be an issue when trying to accept and set it up using an ios device. I logged in with my daughters account via the web site on a pc and was able to accept and set it up. once we did that we logged off the app on the ios device and logged back in and the vehicle shows up now.
17 Replies
Hi I hope this is the correct place to leave this message. just bought a 25 gmc Sierra, and the mygmc app works great for me, but when I invite my wife, the accept link creates a Whitelabel Error Page. The application has no explicit mapping for /error. Based on this forum, I had deleted the app from her phone, and tried to just accept the link in Safari. When that did not work, I tried on a different PC using Chrome, I get the same error. I tried inviting her again and get the same error. Any ideas? thanks, Steve
We understand how frustrating this concern with frustrating this concern with the family sharing feature must be. Our team would be glad to connect and look into this for you. To get started please send us a private message to OnStar_Support by selecting the envelope at the top right of the page. Please include your full contact information, VIN, mileage, and the name of your preferred dealership. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
You may already be doing this, but when I did it, I ended up creating an account for my wife first and getting that all setup. At that point I could send the invite from my account and then when I logged into her account on the web it showed up as a pending invite. But I do remember having to create the account first. It's not a very smooth process.
We just had the exact same thing happen while using iOS on an iPhone. The invite comes, click on it and it opens the app and nothing happens after that except for it showing that there is no vehicle. I ended up deleting the app, then clicking on the invite which opened Safari opened and we logged in (or create the account). From there we could see the invite and fill in any necessary information and accept it. After doing that, we downloaded the app again from the App Store and logged in and the vehicle showed up right away. This for sure seems to be a bug with the way the iOS App does not show current invites. Hopefully GM will see these messages and address the issue or at least put directions in stating that you must accept via a browser before using the App.
This seems to be a common issue. We just purchased a 25 Traverse High Country 4 days ago. My husband has accepted the invite, but when he signs it, it tells him no OnStar account with my email and telephone number.
Our team would first like to congratulate you on the purchase of your new 2025 Chevrolet Traverse, @tammycagle68. We recognize how frustrating it can be when difficulties arise while attempting to include your loved ones via the OnStar Family Sharing feature. This is not the experience that we hope to provide for your loyal Members. Our team would appreciate the opportunity to learn more about this situation to assess how we may best be able to assist. When you have a moment, please send us a private message with your full name, OnStar account number, and VIN to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.
We are having the same exact issue. My daughter receives the invite. Setup the app and no vehicle shows up in the app.
I’m having the exact same issue! I started this a couple of weeks ago, got aggravated and had to take a break. Now, same thing is happening.
Thank you for bringing this to our attention, Kim. To further clarify, are you seeing any error codes at all related to your account? Please know, you may receive an error when the Account Owner is trying to send a new invite to a username/email that is already part of the family group or where an invite has already been sent. Our team will keep an eye out for your reply. We would like to assist to the best of our abilities.
I sent my additional details 4 days ago and nobody has responded. What is the ETA to wait for the resolution I need for my issue reported above as the original poster?
We greatly appreciate the details you've provided related to your Family Sharing concerns. Our team would like to take a further look into things on our end regarding your account. So we may, kindly send us a private message to OnStar_Support with additional information. Just select the envelope icon at the top right of your screen to get started.