Forum Discussion
Family Sharing Isn't Working
I managed to get this working. it appears to be an issue when trying to accept and set it up using an ios device. I logged in with my daughters account via the web site on a pc and was able to accept and set it up. once we did that we logged off the app on the ios device and logged back in and the vehicle shows up now.
Thank you for bringing it to our attention that you've encountered similar difficulties with sending/accepting these OnStar Family Sharing invites, @JeffA. We understand how important it is that all of your loved ones are able to take advantage of these critical, safety and connected services. With this in mind, it would be our pleasure to assist further with resolving these difficulties. When you have a moment, please send us a private message with more details to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.
I managed to get this working. it appears to be an issue when trying to accept and set it up using an ios device. I logged in with my daughters account via the web site on a pc and was able to accept and set it up. once we did that we logged off the app on the ios device and logged back in and the vehicle shows up now.
Our team appreciates your prompt response to our message, @JeffA. We're so glad to hear that you were able to resolve this difficulty with sharing these amazing OnStar services with your family and loved ones. If you should ever find yourself in need of our assistance again, please don't hesitate to reach us here for the best and continued support with any questions or concerns that may arise. We're only a message away and always ready to help our dedicated OnStar Members.