Forum Discussion
Family Sharing Isn't Working
I managed to get this working. it appears to be an issue when trying to accept and set it up using an ios device. I logged in with my daughters account via the web site on a pc and was able to accept and set it up. once we did that we logged off the app on the ios device and logged back in and the vehicle shows up now.
Hi I hope this is the correct place to leave this message. just bought a 25 gmc Sierra, and the mygmc app works great for me, but when I invite my wife, the accept link creates a Whitelabel Error Page. The application has no explicit mapping for /error. Based on this forum, I had deleted the app from her phone, and tried to just accept the link in Safari. When that did not work, I tried on a different PC using Chrome, I get the same error. I tried inviting her again and get the same error. Any ideas? thanks, Steve
You may already be doing this, but when I did it, I ended up creating an account for my wife first and getting that all setup. At that point I could send the invite from my account and then when I logged into her account on the web it showed up as a pending invite. But I do remember having to create the account first. It's not a very smooth process.
We understand how frustrating this concern with frustrating this concern with the family sharing feature must be. Our team would be glad to connect and look into this for you. To get started please send us a private message to OnStar_Support by selecting the envelope at the top right of the page. Please include your full contact information, VIN, mileage, and the name of your preferred dealership. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.