Forum Discussion
Family Sharing Isn't Working
I managed to get this working. it appears to be an issue when trying to accept and set it up using an ios device. I logged in with my daughters account via the web site on a pc and was able to accept and set it up. once we did that we logged off the app on the ios device and logged back in and the vehicle shows up now.
Our team would first like to congratulate you on the purchase of your new 2025 Chevrolet Traverse, @tammycagle68. We recognize how frustrating it can be when difficulties arise while attempting to include your loved ones via the OnStar Family Sharing feature. This is not the experience that we hope to provide for your loyal Members. Our team would appreciate the opportunity to learn more about this situation to assess how we may best be able to assist. When you have a moment, please send us a private message with your full name, OnStar account number, and VIN to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.
We are having the same exact issue. My daughter receives the invite. Setup the app and no vehicle shows up in the app.
Thank you for bringing it to our attention that you've encountered similar difficulties with sending/accepting these OnStar Family Sharing invites, @JeffA. We understand how important it is that all of your loved ones are able to take advantage of these critical, safety and connected services. With this in mind, it would be our pleasure to assist further with resolving these difficulties. When you have a moment, please send us a private message with more details to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.
I managed to get this working. it appears to be an issue when trying to accept and set it up using an ios device. I logged in with my daughters account via the web site on a pc and was able to accept and set it up. once we did that we logged off the app on the ios device and logged back in and the vehicle shows up now.
Our team appreciates your prompt response to our message, @JeffA. We're so glad to hear that you were able to resolve this difficulty with sharing these amazing OnStar services with your family and loved ones. If you should ever find yourself in need of our assistance again, please don't hesitate to reach us here for the best and continued support with any questions or concerns that may arise. We're only a message away and always ready to help our dedicated OnStar Members.