Forum Discussion
Family Sharing Isn't Working
I managed to get this working. it appears to be an issue when trying to accept and set it up using an ios device. I logged in with my daughters account via the web site on a pc and was able to accept and set it up. once we did that we logged off the app on the ios device and logged back in and the vehicle shows up now.
Thank you for bringing this to our attention, Kim. To further clarify, are you seeing any error codes at all related to your account? Please know, you may receive an error when the Account Owner is trying to send a new invite to a username/email that is already part of the family group or where an invite has already been sent. Our team will keep an eye out for your reply. We would like to assist to the best of our abilities.
I sent my additional details 4 days ago and nobody has responded. What is the ETA to wait for the resolution I need for my issue reported above as the original poster?
We do apologize for any miscommunications. Our team here is having trouble locating your private message. To clarify, when selecting the envelope icon at the top right of your screen, did you send the message directly to OnStar_Support? You can also connect with us via email at socialmedia@gm.com. Be sure to include ATTN: OnStar Community/ccrichton75 so we can locate your post.
I have resubmitted my message.
We appreciate it. Feel free to follow up with us via private messages.