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ccrichton75's avatar
ccrichton75
New Contributor
5 months ago
Solved

Family Sharing Isn't Working

I have made numerous attempts to share one of my 3 GMC vehicles with my son.  The email is received by him, and when he accepts and gets logged in to the GMC app, he doesn't see the vehicle.  I also ...
  • JeffA's avatar
    JeffA
    4 months ago

    I managed to get this working.  it appears to be an issue when trying to accept and set it up using an ios device.  I logged in with my daughters account via the web site on a pc and was able to accept and set it up.  once we did that we logged off the app on the ios device and logged back in and the vehicle shows up now.

Gulfstream5's avatar
Gulfstream5
New Contributor
4 months ago

We just had the exact same thing happen while using iOS on an iPhone. The invite comes, click on it and it opens the app and nothing happens after that except for it showing that there is no vehicle. I ended up deleting the app, then clicking on the invite which opened Safari opened and we logged in (or create the account). From there we could see the invite and fill in any necessary information and accept it. After doing that, we downloaded the app again from the App Store and logged in and the vehicle showed up right away. This for sure seems to be a bug with the way the iOS App does not show current invites. Hopefully GM will see these messages and address the issue or at least put directions in stating that you must accept via a browser before using the App.