Forum Discussion
MyChevrolet App Vehicle Status/Info Not Updating
My vehicle status, i.e. tire pressure, fuel level, miles, trip info, etc., has not updated in over 3 weeks. I've deleted/reinstalled the app, had a new signal sent, all of the things I've been recommended to try. None of these have worked. Please help!
124 Replies
I am experiencing the a few problems with onstar, First is a ongoing case about 8+ months now for the wrong picture(corvette) of the car showing up in app, & this is happeneing to other vette owners also, Now I around Aug 13,2025 i reluctlantly renewed my C8 Corvette renewal, after that, App works, but has NOT updated to correct oil life percentage, milage, etc, & i have driven it almost 400 miles. I AM BEYOND disgusted... Elon M would of had this fixed within hours. On Stars tech department is NOT up to par. My GMC truck renwal comes up Dec 2025, although this app works I am considering cancelling.
FRUSTRATED beyond Belief
ITS TIME FOR US ALL TO WRITE TO MARY (CEO - GM) AND START BITCHIN'.
Im ready, if someone has a address, Lets do it.. I called friday to corvette coinsurer( had NEVER received my welcome kit after 14 months, yet guy donw my street as well as others gets theres in 3 month) I told them the CEO needs to look into this matter , whom is in charge & fire them then Resolve issue, also about For CEO to get with OnStar CEO n find out what all is going on....
Beyond PISSED with all this
Contact Information
Headquarters PO Box 1027, Warren, Michigan, 48090, United States
(248) 588-6050
MARY CHAN IS CEO...(trying to find her email--but we sure as **bleep** can call and flood her voice mail)
join the club of 1,000,000 of us. 2025 Corvette bought in June...worked for a month then nothing, spoke to OS every week--they send a vehicle diagnostic signal to car and it updates the app---until I shut of the car--then it stops working. The other part of the app works fine. They now have assigned a "case number" to me and said 3-4 days they'll contact me. Probably with the same crap as before. Delete the app and reinstall. Start the car for 3 minutes and shut off. Start the car and reinstall phone app. ITS A BUNCH OF **bleep**--THEY ARE IN THE TECH BUSINESS FOR CHRIST SAKES and these cars ain't cheap !!!!
Same problem here on my brand new 1 day old 2026 Equinox LT with 65 miles on the odometer, My Chevrolet App. works just doesn't update with fuel percentage, mileage left on tank, and miles driven etc.
Please help !!!
Tried all of the recommendations listed to no resolution to the issue.
My Chevrolet app. shows 12 miles which is what the vehicle was delivered at, 96% fuel level and 322 miles for range and oil life 99%, I have 74 miles on the odometer, actual fuel level has dropped a little and there have been no updates on the app.
Still shows 12 miles and 99% oil life (vehicle shows 98%)
Please help and assist me.
We know how frustrating app concerns can be. Our team would be glad to look into this concern with your myChevrolet app. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.
As i had stated, (9-9-25) found the info & wireDaVS helped us fisx the problem. But today my on star Case worker called & told me the SAME recorded tune, we are sorry you experiencing this, blah blah blah, our tech team is working on it although there is no time line when it will be fixed, I asked Sooo, your calling me just to tell me the same old tune...? in that app is till not resolved???, she said Yes.
I told her I am glad this is a recorded call, On stars organization is HORRIBLE, yall have no communications, Told her wireDavs got a call, & FIX was found on onstar communituy page also, 2 days ago. , I expressed id like to speak to a supervisor, & NO, im not closing the case till i speak to a supervisor.ROFL...I'm on my 2 month call with the EXACT same dialog they told you..I tell them I feel like I know you all because we have our morning coffee call together. I asked "where are you located - Detroit??" She said "No -- The Philippines". That explains it. She told me I'm now moved to a Level 3 case level (WTF that means I have no idea). She then sent another "over the air diagnostic blast and said, call us again if it doesn't work. I said I'll call ya in the morning--betting a million bucks it doesn't work.
Of Course--It doesn't. Whats strange is when I call OS and ask the robot for a vehicle status report,, The robot runs it and responds "I've sent it to your email"..and 5 seconds later my app updates. So this tells me its some time of receiving issue when I start the car so the app can read the car or something but once the car shuts off, it looses whatever connection--maybe the wifi unit or computer onboard or...
What is the fix from wireDavs??? send me an email.
i had stated, (9-9-25) found the info & wireDaVS helped usby informing us,. But today,9-11-25 my on star Case worker called & told me the SAME recorded tune, we are sorry you experiencing this, blah blah blah, our tech team is working on it although there is no time line when it will be fixed, I asked Sooo, your calling me just to tell me the same old tune...?? In that it still isn't fixed, althoiugh our Tech Team is aware of it...
I told her I am glad this is a recorded call, On stars organization/ Communications is HORRIBLE, yall have no communications, Told her wireDavs got a call, & a FIX was found,& on onstar communituy page also , I expressed id like to speak to a supervisor, & NO, im not closing the case till i speak to a supervisor.https://www.corvetteforum.com/forums/showthread.php?t=4910234&goto=newpost
Check your app. Got mine back yesterday 9/9/25. Open app store, search MyChevrolet, and click the icon NOT open and then hit update. Open app and see if it magically appears. IF not, sign out and back in. Hey it Took 9 + months, but the squeaky wheels gets the Grease.!
Add me to the list as well on my Corvette stingray. It’s been 23 days since it’s updated.
They finally fixed mine yesterday---since July 7th ..you need to call them each day with it and get them to put you to a level 3 case...They need to assign you a case # first...whatever some senior programmer does it works--its just a pain to get to that level.
I have 2025 Trailblazer and I have the same problem with the app, my 2017 Equinox is fine no problems, been through all the procedures, it's obviously a app problem. Dealer has registered the car three times, works at first but doesn't update after a few hours. Bought the car on September 5, the app has worked three days of that time. The car controls work fine.
Yea I’ve given up. I’ve wasted to much time on this issue.
SQUIRES---READ MY RESPONSE..its a pain for sure but it does get fixed.
ZEKER---read my response to SQUIRES...it does get fixed...tell them its been long enough---move it to a level 3 complaint and they turn it over to the higher-ups IT guru's.
They have called me at least five times today with a fix....it updates my odometer for a bit then nothing for hours....start the car, cut it off, open the door, run in circles, hope on one leg...level 3 is next.
BEEN THERE ---DONE THAT..Level 3 will fix it...I kept telling them that they were my morning coffee and donut match up. I talked to them so much I felt we were pals. Stay with it---a fix is a short way aways.
It seems to be fixed now, its been working for two days. Will see how long it lasts.
Thank you for reporting this concern, Issac. We would like the opportunity to look into your case for any updates and document your persisting Vehicle Status concerns. Please send us a private message to OnStar_Support so we can assist further. Just select the envelope icon at the top right of your screen to get started.
These postings from OS are all "AI" developed...its a canned response for all these issues. YOU ALL NEED TO GO TO MANAGEMENT and show them all of our postings--AND FIX THE PROBLEM !!!!!!!
I have been having this same issues as well as not being able to remote start or unlock/lock from my app for almost a month now and I have taken it to the dealership and they updated the infotainment software as well as the OnStar Module but I still cannot get it to call out to OnStar. If there is any other information that I could get to try and get this issue fixed I'd love to hear about it.
call OS on your cell phone while you're in the car EVERY DAY.. while its a pain, you need to complain (hard / daily) and after the 5th call, they should move it to a LEVEL 3 complaint. Then and only then will it get fixed. If you can, tell the OS rep to move it immediately to level 3 (they won't) but it shows them we all know what it takes to get it fixed.
This isn't the experience we'd like for you to be having. You did the right thing by bringing your Vehicle Status concerns to the attention of your dealership, and our team is interested in learning more about your experience and any insight provided. Please private message our OnStar_Support to connect with our team for additional assistance. Just sleect the envelope icon at the top right of your screen to get started.
I had the same problem from Sept 5 to about Sept 23 with a new Trailblazer, end up calling Onstar multiple times and they called me back multiple times with fixes that didnt work. It was sent to level 3 and one morning out of the blue it started working and has been good since. Level 3 is what you need.
EXACTLY..mine did the same--magically it started working...you'd think with all the complaints going to level 3, they'd send an over-air fix to everyone, and also update as soon as you log on the first time. We all have the EXACT same problem.
yeah it’s literal insanity. and not like a new problem which is even worse. on top of it, some bot/ai assisted agent is going to respond on here and ask us the infamous “did you try turning it off and back on” question. if i didn’t want remote start i would have cancel this POS service a year ago.
We're glad to hear that everything is working smoothly for you again. If you have any questions in the future or require any help down the road, our team is only a private message away.