Forum Discussion
MyChevrolet App Vehicle Status/Info Not Updating
My vehicle status, i.e. tire pressure, fuel level, miles, trip info, etc., has not updated in over 3 weeks. I've deleted/reinstalled the app, had a new signal sent, all of the things I've been recommended to try. None of these have worked. Please help!
124 Replies
I’ve got the same issue. My green in star button also will not make an outbound call. 2025 Traverse, any solutions?
We've been made aware of the concerns you're experiencing in your vehicle, and our team would like to connect and learn more. Please send us a private message when you get the chance to get started.
My app also stopped syncing with my 2025 Chevy Equinox EV after we updated the software to GM 653.10 on 10/24. We had multiple calls with OnStar and we took the car to the dealer. The dealer says the car is fine and they cannot help us with the “third party app.” Calling OnStar takes f-o-r-e-v-e-r and they suggest taking the car back in to the dealer.
I regret buying a Chevy EV and am very disappointed with the car, the MyChevrolet app, OnStar, and the customer service experience I’m having.
OnStar, I know you’re going to reply to this post saying you understand my concerns and want to investigate. We’ve opened case numbers 80910755, 81027236, and 80913169. Please do investigate and let us know how/if/when you will be fixing this issue.
It is literally the worst app i’ve ever used that costs as much as it does. if i didn’t need car wifi, i wouldn’t even waste my time with onstar at all.
i called in and they were able to get the tire pressure and mileage to update, but my fuel percentage is still frozen. just more annoying than troublesome at this point.
We're sad to hear about your experience with the myChevrolet app, Jake. We'd be glad to connect and learn more about your experience. To get started, please send us a private message to OnStar_Support by selecting the envelope at the top right of the page.
Thank you for sharing this feedback and your experience. We hear you and understand that this experience has been disappointing. At this time, we recommend continuing to work with your case advisors as they are in the best position to assist you. If you had any trouble connecting with them, please feel free to send us a private message to OnStar_Support.
I had this issue, as well 2025 Blazer. I had a low tire and after airing it up the app just stayed stuck saying the tire was low. The app is also telling me my gas tank is 96% full, but only 137 miles until I am out of fuel. I spoke with an OnStar rep and she was able to fix the tire issue, and the connectivity issue I was also having, but the fuel status is still wacky. A rep should be contacting me in 3 to 5 days, so let's hope they can fix it. I haven't even had this vehicle a full month yet. It's quite disappointing.
We empathize with your discouragement, as we know how important it is for your app to be functioning properly in all aspects for your peace of mind on the road. If you'd like our team to look further into your case for any updates, kindly send a private message to OnStar_Support with your VIN or account number. We are here to help. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.