My remote start feature in the app frequently fails to initiate the vehicle's startup. I often need to close the app forcibly and attempt the process two or three times before the signal from my Cadillac app successfully reaches the server and subsequently the vehicle. Sometimes, it simply displays an error message indicating that the server failed to respond. I reached out to customer service, and after following their advice to uninstall and reinstall the app, the issue persisted. Now, they're suggesting I bring my vehicle in for further investigation, which is frustrating. It seems that I'm not alone in facing this problem, and I suspect GM is aware of this issue. It would be appreciated if they acknowledged it and communicated their efforts to resolve it to their customers.
Another concern is that I cannot view the charge status of my vehicle through the app.
Furthermore, my vehicle's instruction manual mentions setting up the digital key in the MyCadillac App, but I cannot find any option or functionality for that within the app.
I would like to offer a piece of advice: If you're considering purchasing a LYRIQ, it might be wise to wait until they've addressed and acknowledged these bugs or issues.
This entire car-buying experience has been incredibly frustrating and opaque. It feels like there are no definitive answers, and customers who have invested in the vehicle and subscribed to the service are being given the runaround. While I understand that some issues may be attributed to engineering challenges, the real problem lies in the customer service practices that mislead and frustrate customers.
