My Chevrolet app will not remote start

[Expediter]

App has worked fine on my 2020 ZR2 for the past 4 years however lately it will not remote anything. Attempting to start I get a "server unresponsive" message. Unlocking fails, flashing lights fails. It is connecting to the vehicle as the reported mileage, fuel level and tire pressure are correct. Have uninstalled and reinstalled, tried an older version, etc to no avail. Please help!

[Advisor_Mae]

Hello there, thank you for bringing this to our attention. We appreciate you trying those initial troubleshooting steps. When you have a moment, please follow the steps below based on your device type to force close the app and clear the app cache:

Samsung
1. Tap the recent apps / app manager button to view recent apps
2. Swipe left/right to close the mobile app.
3. Open your device Settings
4. Select Apps then Storage
5. Tap Clear Cache

IOS
1. View your open apps. Double-click the Home button/ swipe up to see your most recently used apps.
2. Find the app to close. Swipe right or left to find the app that you want to close.
3. Swipe up to close. Swipe up on the app's preview to close the app.
4. Go to your phone Settings > Safari.
5. Tap Clear History and Website Data

Other
1. Hold the Home button to view recent apps
2. Swipe left/right to close the mobile app.
3. Clear your device's cache in the device settings
 

If you continue having difficulties after this, please send us an email to socialmedia@gm.com with "ATTN: OS Community/Expediter" in the subject line so we can further assist.