No Wi-Fi Hotspot

[ljschoepke]

I am currently using the "myChevrolet" mobile app (Android) version 6.8.0 (4175).  Due to other issues I am having with the app, I uninstall/reinstall every day or two.  I have an ongoing problem where that app is failing to retrieve the "Wi-Fi Hotspot" data (More > Wi-Fi Hotspot).  ie I get no SSID or Password for either of my vehicles.  Is this a known issue?

[dwylie00]

I have this same issue with the app.  Doesn't show the ssid or password for two of our vehicles

[Advisor_Helen]

Thank you for bringing this to our attention. If you continue to have trouble with your in-vehicle Wi-Fi hotspot, kindly email socialmedia@gm.com with the subject headline ATTN: OnStar Community/dwylie00. We would be happy to take a further look into things on our end. 

[DR78]

I am having the same issue.  I turned off the hotspot using the mychevrolet app, and now it won't turn on.  I tried in vehicle, through the app, and online using a computer.  Nothing was working, so I deleted the app and reinstalled it.  Before I could at least see the ssid and password.   Now I've got nothing.

[Advisor_Helen]

We would like to take a further look into your account details and further assist you regarding the mobile app and in-vehicle data. Moving forward, please send us an email to socialmedia@gm.com with ATTN: OnStar Community/DR78 in the subject headline. Our team hopes to hear from you soon.