MyChevy App remote start

[Elcadle]

I bought my car a month ago, 2025 Chevy Equinox. All of the sudden the app won’t start my car. I’ve uninstalled the app, reinstalled, disconnected my Bluetooth and reconnected. It will work one time and then stop working again. I can’t seem to get any help from anyone at Chevy or OnStar. Any suggestions? 

[Advisor_Kayla]

We understand the importance of the Remote Start feature within your vehicle and would like to ensure that you have access to all of the desired features you enjoy most. So, we may best assist, please send us an email to socialmedia@gm.com with socialmedia@gm.com with ATTN: OnStar Community/Elcadle in the subject headline. We look forward to hearing from you. 

[Elcadle]

I’ll email but when I called the help desk I was basically told it couldn’t be fixed. I’ve yet to hear back from anyone. 

[Elcadle]

App still not working.