My Chevrolet app - unable to retrieve....

[Amyo]

Just bought a 2023 Bolt and trying to use the my Chevrolet app. Can't get past the login page and get the "unable to retrieve account details" error. I have uninstalled and reinstalled the app, restarted the phone and it just doesn't work. 

What are the next steps? 

[Advisor_Helen]

We appreciate you providing these details, Shae. If you need an additional layer of assistance regarding your case with our Internal Technical Team, please do not hesitate to send us an email to socialmedia@gm.com with ATTN: OnStar Community/Shaw3838 in the subject headline. We would be more than happy to request additional troubleshooting and contact on your behalf. We hope to hear from you soon.