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My Chevrolet app not working seems like a common problem

halzg
New Contributor

I purchased a pre owned 2021 Silverado in late February, and the My Chevrolet app has never worked during the whole OnStar trial period.  I've reset the password, deleted and re-installed the app, and talked with an advisor twice in the car, once through the website, and talked to a technical team member by phone.  Nobody has been able to resolve the issue.

Looking at the number of others having the same or similar issues, it seems that there must be a problem with the service. 

1 REPLY 1

Advisor_Helen
Moderator
Moderator

We appreciate you bringing these mobile app concerns to our attention. Our care team would like to take a further look into your account details and make any updates moving forward. So we may, kindly email us additional details to socialmedia@gm.com with ATTN: OnStar Community/halzg in the subject headline.